IP Phone Troubleshooting

Understanding Phone Components

The following figure shows the phone’s primary hardware features: 1 Handset—Provides audio output for calls that use the handset 2 Deskmount—Holds the phone at the appropriate level for use of the desk 3 Speakerphone (under Handset)—Provides ringer and handsfree audio output 4 LED Indicator—The LED flashes red to indicate the following: ○ The software is booting. ○ A message is waiting. 5 Microphone—Allows handsfree audio transmission during calls and conferences. 6 Volume Keys —Adjust...

Understanding the Phone Keypad

The following figure shows the keys on the phone: 1 Line Key 1—Activate a line that can be assigned to your phone. 2 Line Key —Activate a line that can be assigned to your phone. This key cap can be switched with a Message key cap (included in shipping package). Individual multi-color LEDs display the dynamic call state and remote user status (presence). 3 Display Control Keys—Use arrow keys to scroll through the displayed information. Use the Select key to select a field of displayed da...

Understanding Phone Screen

Your phone displays information about calls, messages, soft keys, time, date, and other relevant data. Important messages appear on the idle screen through an animated scrolling list, which has precedence over the idle screen. The following figures show a phone with four messages. The messages continuously scroll over the screen. Phone Icons

Navigating Menus, Lists, and Fields

To navigate through menus and to enter data, you can: • Press the Menu key to enter or exit any menu. • Press the left arrow key repeatedly to exit any menu. • Press the arrow keys to scroll through the lists. Timesaver: Page Up and Page Down Shortcuts Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Use the dial pad keys to navigate through an...

Entering Data and Editing Fields

To enter text using the dial pad, press the number keys one or more times. For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be entered by a key is shown beneath the entry line. This is true for all languages that the phone can display. When in text entry mode, the title will show whether keys will generate numbers (1) or characters (a or A). The type of text entry available is displayed in the title line as shown next. Switch between alphabetic (with and without...

Registering and Troubleshooting Phone

Registering the Phone Your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. If your phone is not part of a large phone deployment, your phone may not be registered after you set it up. Before you use your phone, you or your system administrator will have to register it. Troubleshooting Phone Issues If your phone is unable to operate or perform certain tasks, a warning icon will display. ...

Accessing Voicemail

Your voicemail is saved in a centralized location and may be accessed from your phone. New Voicemail messages are indicated by a flashing red Message Waiting Indicator LED on the front of the phone and a visual notification on the phone’s screen. If the phone is configured for multiple lines, an individual line indicator icon indicates Voice Mail messages left on that line. A stutter dial tone indicates that one or more voice messages are waiting at the message center. To listen to vo...

Resolving Basic IP Phone Connectivity Issues

Resolving Basic IP Phone Connectivity Issues Check the physical connections. These include the power cables and ethernet cables. - Ensure that the cables fit into the correct ports on the IP Phone and in the wall jack - Check if the wires are not broken on both ends - Replace the ethernet cable and power cable (On the IP phone, the Ethernet cable should be connected to the LAN port.) Restart your network devices Unplug the power cable from your IP Phone, and then plug the po...